Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.

General Information

* In thinking about your most recent experience with Science Lab, was the quality of customer service you received: Very Poor Somewhat Unsatisfactory About Average Very Satisfactory Superior Required Field

Would you please describe what happened that made your experience unsatisfactory?

* The process for getting your concerns resolved was: Very Poor Somewhat Unsatisfactory About Average Very Satisfactory Superior Required Field

Would you please take a few minutes to describe what happened?

* Now please think about the features and benefits of the Ultimate Widget itself. How satisfied are you with the Ultimate Widget: Very Poor Somewhat Unsatisfactory About Average Very Satisfactory Superior Required Field

Would you please take a few minutes to describe why you are not satisfied with the product?

Customer Service Representative

* The customer service representative was very courteous Strongly Agree Agree Neutral Disagree Strongly Disagree Required Field

* The customer service representative handled my call quickly Strongly Agree Agree Neutral Disagree Strongly Disagree Required Field

* The customer service representative was very knowledgeable Strongly Agree Agree Neutral Disagree Strongly Disagree Required Field

Are there any other comments about the customer service representative you would like to add?

The Process

* The waiting time for having my questions addressed was satisfactory Strongly Agree Agree Neutral Disagree Strongly Disagree Required Field

* My phone call was quickly transferred to the person who best could answer my question Strongly Agree Agree Neutral Disagree Strongly Disagree Required Field

* The automated phone system made the customer service experience more satisfying Strongly Agree Agree Neutral Disagree Strongly Disagree Required Field

* Considering the total package offered by including customer service, the Ultimate Widget features and benefits, and cost; how satisfied are you with Science Lab? Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied Required Field